Table of Contents
- 01 1. Introduction
- 02 2. Information We Collect
- 03 3. Purposes of Processing
- 04 4. Third-Party Services
- 05 5. Advertising Technologies
- 06 6. Analytics & Performance
- 07 7. Legal Bases for Processing
- 08 8. Disclosure & Sharing
- 09 9. Public Info & Leaderboards
- 10 10. Data Security
- 11 11. Data Retention
- 12 12. Account Deletion & Requests
- 13 13. Children’s Privacy
- 14 14. European Privacy Rights
- 15 15. United States Residents
- 16 16. International Transfers
- 17 17. Automated Processing
- 18 18. Third-Party Links
- 19 19. Policy Changes
- 20 20. Contact Information
01 1. Introduction
Welcome to Plonko Block, a mobile puzzle game developed and published by Ahmad games (“Ahmad games,†“we,†“us,†or “ourâ€), based in Jordan.
We respect the privacy of our players and are committed to protecting personal information in accordance with applicable privacy and data protection laws.
This Privacy Policy explains what information may be collected when you access Plonko Block, how it is used, when it may be shared, how long it is retained, and the rights available to you.
This Policy applies to Plonko Block on Android and iOS, our official website, and support communications related to the game.
Ahmad games is responsible for determining the purposes and means of processing personal information under its control. Certain third-party providers may also act as independent controllers under applicable law.
Reading or accepting this Policy does not replace any separate consent required by applicable law, including consent for certain advertising or tracking activities.
02 2. Information We Collect
The information processed depends on the features you use, your platform, and the permissions you provide.
2.1 Account and Authentication Information
Plonko Block supports Google, Apple, Email, and Guest access. Depending on your chosen method, we may process:
- Your username or display name.
- Your email address.
- A unique player or account identifier.
- Authentication identifiers received from Google or Apple.
- Email authentication records.
- Information needed to maintain and recover your account.
Apple Hide My Email: Apple’s Hide My Email feature may provide a private relay email address instead of your personal email.
Guest users may have a locally generated or automatically assigned identifier. Guest access does not necessarily provide the same account recovery options as registered accounts.
We do not require access to your Google or Apple account passwords.
2.2 Gameplay Information
We may process information associated with your gameplay, including:
- Current level and completed levels.
- Puzzle completion results.
- Scores, achievements, and rankings.
- Virtual coin balances.
- Available lives and boosters.
- Daily rewards.
- Challenge and event participation.
- Leaderboard information.
- Gameplay preferences and account-related records.
This information supports game progression, online features, rewards, and account functionality.
2.3 Device and Technical Information
Depending on the enabled game services, our systems and service providers may process:
- Device model and operating system.
- App version.
- Device language and approximate region.
- IP address.
- Device identifiers.
- Advertising identifiers, where permitted.
- App usage and performance events.
- Crash and diagnostic information.
- Network and connection information.
We do not require access to your precise GPS location for ordinary puzzle gameplay. Approximate location may be inferred from network information by certain service providers.
2.4 Purchase Information
When you make an in-app purchase, Apple App Store or Google Play processes the payment transaction.
We may receive transaction identifiers, purchased product information, transaction status, and verification data needed to deliver purchases and provide support.
We do not directly request or store your full payment card number for purchases made through these platforms.
2.5 Customer Support Information
If you contact us, we may process your email address, messages, screenshots, device information, player identifier, and any other information you voluntarily provide.
We use this information to investigate and respond to your request.
03 3. Purposes of Processing
We may process personal information to:
- Provide, operate, and maintain Plonko Block.
- Authenticate players, manage player accounts, and restore progress across sessions.
- Save game progression, levels passed, scores, achievements, lives, boosters, and virtual coins.
- Deliver purchased items, process transactions, and resolve purchase issues.
- Support game events, rewards, competitions, and leaderboard systems.
- Serve advertisements, measure ad performance, and support rewarded video features.
- Analyze gameplay trends, monitor stability, resolve errors, and optimize game balance.
- Prevent fraud, cheating, unauthorized account access, and abusive conduct.
- Respond to support inquiries, feedback, and customer assistance requests.
- Comply with applicable legal, accounting, tax, and regulatory requirements.
04 4. Third-Party Services
To operate Plonko Block efficiently, we integrate trusted third-party SDKs and service providers. These third parties may collect and process information subject to their own privacy policies.
Category of Third-Party Integrations
- Authentication Services: Google Sign-In (Google LLC) and Sign in with Apple (Apple Inc.) for secure identity verification without exposing external passwords.
- Advertising Networks: Google AdMob, Unity Ads, AppLovin, and IronSource for banner, interstitial, and rewarded video advertising.
- Analytics & Diagnostics: Google Firebase and Unity Analytics for crash reporting, session metrics, and performance monitoring.
- Cloud & Backend Infrastructure: Secure cloud servers and database providers hosting authenticated user profiles and leaderboard sync.
- App Distribution & Billing: Apple App Store and Google Play Store for in-app purchase validation and distribution.
05 5. Advertising Technologies
Plonko Block displays advertisements to support free gameplay. These ads may include banners, interstitials, and rewarded video advertisements.
Depending on your region, device permissions, and consent selections, ad providers may process advertising identifiers (such as Apple IDFA or Google GAID), IP address, and interaction data to deliver relevant ads or limit ad frequency.
Managing Ad Tracking: You can manage personalized advertising preferences at any time through your device settings (e.g., iOS App Tracking Transparency or Android Reset Advertising ID / Opt out of Personalized Ads).
06 6. Analytics and Performance
We use analytics tools to understand how players interact with Plonko Block, assess level difficulty, identify technical glitches, and improve performance across device models.
Analytics data is typically aggregated or pseudonymized and is not used to identify individual players in physical daily life.
07 7. Legal Bases for Processing
Where international data protection laws (such as the European Union General Data Protection Regulation - GDPR or UK GDPR) require a specific legal basis, we process your information under:
- Contractual Necessity: To deliver game services, manage your account, store progression, and deliver in-app purchases.
- Legitimate Interests: To optimize gameplay balance, secure our systems, prevent cheating, and provide customer support.
- Consent: Where requested and provided for personalized advertising, device identifiers, or specific tracking technologies.
- Legal Obligation: To satisfy tax, accounting, dispute resolution, and regulatory requirements.
08 8. Disclosure and Sharing
We do not sell your personal information for cash. We may share information under strictly controlled circumstances:
- Authorized Service Providers: Cloud hosting, technical support, analytics, and advertising partners bound by confidentiality and data processing terms.
- Store Platforms: Apple and Google for purchase confirmation and app distribution integrity.
- Legal Compliance: When required by court order, law enforcement, or applicable legal process.
- Business Transfers: In connection with any merger, sale of assets, or corporate restructuring, with notice provided to players.
09 9. Public Information and Leaderboards
If you participate in competitive modes, challenges, or tournaments, certain gameplay data may be publicly visible to other players:
- Your player display name or username.
- Your leaderboard rank, high scores, and tournament points.
- Completed level milestones and puzzle achievements.
We recommend choosing a player display name that does not disclose your full real-world identity or sensitive personal details.
10 10. Data Security
We implement technical, physical, and administrative security measures designed to protect player information against unauthorized access, loss, alteration, or misuse:
- HTTPS / TLS encrypted communication channels for all network traffic.
- Restricted database access controls with strict role-based authorization.
- Encrypted persistent cloud save records.
- Continuous monitoring and defensive security measures against automated attacks.
11 11. Data Retention
We retain personal information for as long as your player account remains active, or as needed to provide game services, enforce our agreements, and satisfy statutory record-keeping obligations.
Guest profiles that remain inactive for extended periods may be automatically purged or decommissioned from our cloud servers.
12 12. Account Deletion and Requests
You have the full right to delete your player account and all associated personal data at any time.
How to Delete Your Account
- In-Game Option: Open the in-game Settings menu inside Plonko Block and tap the Delete Account button. Confirm the prompt to permanently erase your profile and cloud save data.
- Direct Support Email: Alternatively, email us directly at ahmadalothman93@outlook.com with your player display name or email, and our support team will process your deletion within applicable statutory timeframes.
13 13. Children’s Privacy
Plonko Block is a general audience mobile game and is not directed to children under 13 years of age (or the applicable minimum age in your jurisdiction, such as 16 in certain European territories).
We do not knowingly collect personal information directly from children without verifiable parental consent. If we learn that personal information has been collected from a child without required consent, we will promptly delete that information from our active systems.
14 14. European Privacy Rights
If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you are entitled to statutory rights under the GDPR and UK GDPR, including:
- Access: The right to request copies of your personal data held by us.
- Rectification: The right to correct inaccurate or incomplete profile data.
- Erasure: The right to have your data erased ("Right to be Forgotten").
- Restriction: The right to restrict certain types of processing.
- Data Portability: The right to receive your data in a structured, commonly used format.
- Objection: The right to object to processing based on legitimate interests.
- Withdrawal of Consent: The right to revoke consent at any time without retroactive effect.
To exercise any of these rights, contact our Privacy Officer at ahmadalothman93@outlook.com.
15 15. United States Residents
If you are a resident of California or other US states with consumer privacy legislation (such as Virginia, Colorado, Connecticut, or Utah):
- You have the right to know what personal information is collected, disclosed, or shared.
- You have the right to request deletion and correction of personal information.
- You have the right not to be discriminated against for exercising privacy rights.
- We do not sell personal information for monetary payment. Under certain state laws, sharing data for cross-context behavioral advertising may be considered a "sale" or "sharing" ” you may opt out via device ad-tracking toggles.
16 16. International Transfers
Because Plonko Block is accessible worldwide, player data may be transferred to, stored, and processed in cloud data centers located in regions outside your home country.
Whenever data is transferred across international borders, we take appropriate steps to ensure appropriate safeguards, including standard contractual clauses approved by regulatory authorities.
17 17. Automated Processing
Certain game operations, security checks, advertising frequency caps, or anti-cheat safeguards may involve automated processing.
Where applicable law grants rights concerning automated decisions that produce legal or similarly significant effects, those rights will be respected.
18 18. Third-Party Links
Plonko Block or our website may contain links to external third-party platforms. Those third-party platforms are governed by their own independent privacy statements.
We encourage players to review those policies before providing personal information to external sites.
19 19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational enhancements, game feature updates, or legal compliance requirements.
When changes are made, the revised policy will be posted on this page with an updated "Last Updated" date. Significant changes will be accompanied by in-game announcements or notices where feasible.
20 20. Contact Information
If you have any questions, inquiries, complaints, privacy requests, or concerns regarding this Privacy Policy or our data practices, please reach out directly:
Ahmad games Privacy Office
We are committed to addressing your questions and resolving player privacy inquiries promptly.
© 2026 Ahmad games. All rights reserved.